FAQ

Thank you for choosing AGO Luxury Mall. Please take a moment to read this guide thoroughly!

❤️Why Shop with AGO Luxury Mall

We have specialized in this industry for 10 years, serving more than 20,000 clients across the globe.
99.9% of our customers are highly satisfied with our product quality.
We provide stable supply for overseas retailers, distributors and fashion influencers.
All product photos featured on our site are original real-shot content, with no stock images or over-edited retouches.
The item you receive will match the online pictures perfectly.

❤️Why You Can Trust Us

Trust takes time to build for cross-border online cooperation.
You may contact our customer service to request unboxing videos, factory footage and authentic customer review screenshots for your reference.
We maintain long-term cooperative partners in numerous countries.
If you would rather make retail purchases at a slightly higher price, we can connect you with our local partners for private offline transactions.

❤️How Do We Guarantee You Receive Exact Items as Ordered

First-time shoppers often worry about mismatched goods, missing or incorrect items, and shipping delays.
We follow full standardized workflows to prevent all these issues. Before shipment, we will send you complete detailed videos of your products and upload them to our social media pages for your inspection. You are allowed to exchange items or fully cancel your order before it is dispatched.
We operate with complete integrity. Every product undergoes two rigorous quality inspections before delivery to ensure zero defects.

❤️Are There Any Extra Charges Apart From Product Prices

We cover all shipping fees, customs duties and clearance costs.
Our quotations are fully transparent with zero hidden fees.
You will not be required to pay any additional charges when receiving your package.

❤️What Is the Quality Gap Between 1:1 Grade and OG Grade

Our 1:1 quality products are highly recommended for their excellent cost performance, which satisfy the needs of most buyers.
If you hold ultra-high standards for craftsmanship and intricate details, OG top-tier quality will be your ideal pick. The quality grade corresponding to each real-shot product is clearly marked in the item title on our website for your easy selection.
If the listed products fail to meet your standards, reach out to our 24/7 online support to browse more 1:1 or higher-grade options.

❤️Discount Policy

Free shipping on all single-item orders;
5% discount for orders containing 2 items;
10% discount for orders with 3 or more items.
❤️For large bulk orders, please reach out to customer service to discuss exclusive tiered discounts and custom cooperation terms.

❤️Payment Methods

PayPal is our official built-in payment gateway, offering secure escrow transactions to fully safeguard your funds.
Alternative payment options: Western Union, USDT, Alipay, Remitly.
If you need to use these alternative channels, please contact customer service to get the corresponding account details.

❤️How long will it take to ship my order after payment

Standard orders will be packed and shipped out within 2 business days.
A small number of custom-made items may face minor delays subject to the factory’s production schedule.
You may contact our support team for an exact delivery timeline.
We will process every order as promptly as we can.

❤️Shipping Coverage

We provide worldwide shipping service to every country.Estimated delivery transit times:
United States: 4–8business days
Europe: 7–12 business days
South America: 10–15 business days
Message our customer service to inquire about transit times for other regions.

❤️Quality Promise

Trust comes from genuine quality, not empty promises. All product photos and videos displayed on our store are 100% real-shot footage of actual products.
The goods you receive will match our photos and videos perfectly. We adopt premium raw materials with rigid quality standards. Every detail, including fabrics, textures and workmanship, strictly follows the original design specifications.

❤️Instructions on the quantity of product styles

AGO carries a full range of products from all top luxury brands.Due to upload limits of our online store, millions of our inventory items cannot be listed, so only a small portion of our full stock is shown on the website.
If you fail to find your desired item, please contact our 24/7 online customer service.
We will update the product information on the website in a timely manner. Please feel free to ask our online customer service staff for a complete catalog.

❤️Pre-Shipment Exchange Service

We will send you detailed real-shot videos of your ordered goods before dispatch.
You can apply for an exchange if you are not satisfied with the item at this stage.

❤️Return Policy

Returns are acceptable within 30 days of purchase. No refunds or exchanges will be processed after the 30-day window expires.
To be eligible for return, products must remain unused and kept in their original undamaged packaging. Contact our support team to obtain our designated return address. Once we receive and inspect your returned package, the full payment will be refunded via your original payment method.
All return shipping fees shall be covered by the buyer.

❤️A unique tracking number will be issued once your package is dispatched, allowing you to track full real-time logistics status on the official carrier website.

❤️We take full liability for damaged, incorrect or missing parcels caused by our internal errors. Simply send clear photos of the issue to our support team, and we will resolve your case and resend a brand-new item free of charge within 24 hours.

❤️How to Get In Touch With Us

All your inquiries will be handled by real human agents, not automated chatbots.
Our customer service team is available 24/7 to provide consultation, shopping guidance and after-sales support.

1. Online website live chat (24-hour available)

2. 24/7 WhatsApp: https://wa.me/8613489817010

We recommend saving this number in advance to avoid it being flagged as spam.
Our team uses translation tools to communicate with global customers.
Due to heavy daily inquiry volume, text messages are preferred over direct calls, which may disrupt our daily workflow.
We will reply to your messages as soon as possible.
Thank you very much for your understanding and support